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Haunted Boston Ghost Tours – Terms & Conditions

Welcome to Haunted Boston Ghost Tours! By participating in our tours, you agree to the following terms and conditions. Please read them carefully.

SUMMARY:

TOURS RUN RAIN OR SHINE. In the event that we need to cancel a tour, we will notify you as soon as possible. For more information, please review our complete cancellation and refund policy.

Tips and gratuity for our talented guides are always appreciated! If you enjoyed your experience, please show your appreciation. You can tip on-site in cash or use a payment app such as Venmo, Cash App, PayPal, or Apple Pay.

We kindly ask that all guests be respectful during the tour. Smoking is not permitted, and we ask that you refrain from talking while your guide is sharing stories. Well-behaved dogs are welcome to join us!

Please note that rescheduling is not guaranteed. If we are able to reschedule, it is done at your own risk, and refunds will not be provided for rescheduled tours under any circumstances.

For the enjoyment of all participants, intoxicated guests or disruptive behavior will not be tolerated. We ask that you be courteous to fellow participants and mindful of other tour groups during your experience.

1. General Terms of Participation

1.1. Participants ages 16 and under must be accompanied by a parent/guardian.
1.2. All participants are required to follow the instructions of tour guides at all times to ensure safety and an enjoyable experience.
1.3. Haunted Boston Ghost Tours reserves the right to refuse service to individuals who display inappropriate behavior, are intoxicated, or jeopardize the safety of others.
1.4. Tours run rain or shine. Guests are encouraged to dress appropriately for weather conditions.

2. Liability Waiver & No-Fault Clause

2.1. Guests participate at their own risk. Haunted Boston Ghost Tours and all employees, contractors, affiliates, and representatives thereof are not responsible for injuries, accidents, loss, or theft occurring during the tour.
2.2. The company is not liable for delays, cancellations, or changes caused by unforeseen circumstances such as weather, traffic, criminal activity, additional expenses, or events beyond our control. Any disputes or claims related to delays, cancellations, injuries, or losses must be resolved within the appropriate legal jurisdiction.
2.3. By booking and participating in this tour, you (guest) agree that Haunted Boston Ghost Tours shall not be held responsible for any personal discomfort, health issues, or injuries resulting from the terrain, walking conditions, content of the tour, or duration of the tour.
2.4. If itinerary changes are necessary due to unforeseen circumstances, the company reserves the right to make adjustments without prior notice. Travelers agree to release the company from liability for any resulting loss, damage, injury, or delay. Prices are based on the current tariffs and exchange rates at the time of publication and are subject to change without notice.

2.5. Any and all disputes or claims must be followed up with according to Massachusetts law. 

3. Photo & Video Release Agreement

3.1. By participating in Haunted Boston Ghost Tours, guests grant the company the right to photograph, videotape, or record them during the tour.
3.2. Guests consent to the use of their likenesses for promotional, marketing, or commercial purposes across various media (e.g., social media, website, print, or advertisements) without compensation.
3.3. If a guest does not wish to be photographed or filmed, they must notify the tour guide at the start of the tour. While we will make efforts to accommodate such requests, complete exclusion from all photos/videos cannot be guaranteed.

4. Booking, Cancellation, and Refund Policy

4.1. Tickets are non-refundable unless the tour is canceled by Haunted Boston Ghost Tours.
4.2. Guests may reschedule their booking with [insert rescheduling notice period] hours’ notice, subject to availability.
4.3. No refunds or credits will be provided for late arrivals, no-shows, or cancellations made within 24 before the tour.
4.4. Punctuality is essential. We kindly ask that all groups arrive at the designated starting location on time. Please note that refunds cannot be issued within 24 hours of your scheduled tour; however, we strive to accommodate all our guests to the best of our ability. Tours will proceed rain or shine. It is the customer's responsibility to locate the correct meeting point and arrive on time. All sales are final, and refunds will not be provided for late arrivals or those who cannot find the meeting location. Rescheduling of tours must be arranged in advance.
4.5. For all booking and cancellation requests, please contact Haunted Boston Ghost Tours at:

4.6. By purchasing this tour, I acknowledge and accept the terms, conditions, and cancellation policy outlined below. The following cancellation policies apply to all reservations. Please note that Haunted Boston Ghost Tours (the Company) will adhere to individual tour policies as applicable. All sales are final, with specific policies regarding refunds and changes.

  • Verbal comments from representatives or tour guides are not binding. Requests for cancellations or rescheduling must follow the instructions provided herein.

  • Cancellation fees are determined based on the date we receive your cancellation request form.

  • Cancellation request forms can be found on our website's FAQ page under the refund policy section.

  • If your tour is scheduled to depart within the next 6 days, we cannot change your departure date or provide a refund.

  • The Company reserves the right to reschedule guests on a case-by-case basis, and a rebooking fee may apply.

  • All cancellations must be processed directly with the Company, not with tour guides.

  • Generally, refunds will be processed within 3 business days after approval.

  • All private tour reservations are final sale.

5. Code of Conduct and Safety Guidelines

5.1. Guests are expected to respect the tour guide, other participants, and public spaces during the tour.
5.2. The use of alcohol, illegal substances, or disruptive behavior during the tour is prohibited.
5.3. Guests are responsible for their personal belongings during the tour. Haunted Boston Ghost Tours is not liable for lost or stolen items.

6. Privacy Policy

6.1. Haunted Boston Ghost Tours may collect personal data (e.g., names, email addresses) for booking purposes.
6.2. We will not share or sell your personal information to third parties, except as required by law.

8. Acceptance of Terms

By booking or attending a tour, you confirm that you have read, understood, and agree to these Terms and Conditions.

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